Earn Free Tickets with the Consumer Corps!
The “PAC Consumer Corps” consists of anonymous Redi-Wheels and RediCoast paratransit service riders who report on service quality, telephone wait time, on-time performance, and other issues. Since the program began in 1996, members of the Consumer Corps have provided important data on rides that is presented to the SamTrans Board of Directors on a quarterly basis.
Have a comment, complaint, or suggestion about your Redi-Wheels or RediCoast ride? Just complete and submit the form here.
Consumer Corps members must be:
- Discreet!
- Objective about rides from the operator’s and rider’s points of view.
- Capable of working independently or with a caregiver to fill out forms or enter information online.
- Comfortable about sharing ideas and easy to work with.
- Willing to make a commitment for at least three months.
Members fill out a checklist each time they ride with information about pick-up times, ride times, trip availability, and telephone availability. One form is used for each segment of travel. PAC staff compute statistics from the completed forms and present the information in a quarterly report to the SamTrans Board of Directors.
Members can use a paper checklist or complete a form online. If you use the paper checklist, the PAC will provide self-addressed, stamped envelopes for your convenience.
As a thank you, Consumer Corps members get a free 10-Ride Redi-Wheels ticket booklet for each calendar quarter in which they submit at least eight Consumer Corps forms. Membership in the Consumer Corps is confidential.
Apply
If you think you might be interested in participating or know of someone else who would be interested, please submit an online application or call PAC Staff at 650-299-1442 or e-mail sanmateopcc2@gmail.com.
Consumer Corps Quarterly Reports
An archive of the Quarterly Reports are available below:
2024 20232023
Consumer Corps Quarterly Report 4Q 2023
Consumer Corps Quarterly Report 3Q 2023
Consumer Corps Quarterly Report 2Q 2023
Consumer Corps Quarterly Report 1Q 2023
2022
2021
2021
Consumer Corps Quarterly Report 4Q 2021
Consumer Corps Quarterly Report Narrative 3Q 2021
No reports for 1st and 2nd quarter, due to low ridership.
2020
Consumer Corps Quarterly Report 4Q 2020
Consumer Corps Quarterly Report 3Q 2020
2019
Consumer Corps Quarterly Report Q4 2018
Consumer Corps Quarterly Report Q4 2019
Consumer Corps Quarterly Report Q3 2019
2018